Tourist stuck in Thailand hospital after insurance won’t cover treatment for broken neck

By | December 17, 2018

A British backpacker stranded in Thailand “may never walk again” after breaking her neck while diving into a pool.

Family and friends of Sophie Wilson, 24, are desperately trying to raise $ 75,000 to pay for a specialist medical flight home after her insurer refused to cover costs.

The backpacker, from Shepshed, Leicestershire, northeast of Birmingham, was just one week into her dream six-month trip when she dived into a swimming pool in Pai, northern Thailand, but misjudged its depth, reported iNews.

A fellow tourist rescued the former coffee shop manager, pulling her out of the pool.

Sophie told iNews: “Initially I was in shock; I never had any reason to believe the pool to have been so shallow as people were jumping and diving in before me.”

Although she didn’t lose consciousness, she couldn’t feel her body, “just excruciating pain in my neck”, and had no feeling in her legs.

After initially being transported to a local hospital because of her severe injury, Sophie was sent on to Chiangmai Ram Hospital.

But the private facility refused to operate on her until her family guaranteed to fund it.

Sophie said that her travel insurance company Insure and Go declined to cover her medical bills as the accident occurred as a result of “reckless behavior”.

A GoFundMe fundraising page says that on Saturday, December 1, her family “received devastating news that Sophie had been involved in a terrible accident and was currently being rushed to hospital, with no feeling anywhere in her body.

“Sophie had been living a life-long dream by traveling but had only been in Thailand for a week before we received this news.”

Her parents, John and Jane, flew immediately to her hospital bedside as she went in for major surgery.

Sophie’s spinal cord was compressed, after breaking her neck at C6 and C7, the spinal segment which helps provide the neck with structural support.

The fundraising page adds: “This means that we are currently left in a situation where we are unsure at this stage as to whether Sophie will be able to walk again.”

Her mum and dad were told that she was “lucky to be alive as it was ‘touch and go’ at one stage as to whether she was going to live due to her blood pressure dropping to dangerously low levels.

“Sophie has since undergone 10 hours of surgery in Thailand, both of which were successful and have gone on to maximize her chances of recovery.”

The good news is that Sophie has made “progress, as she is now able to move one arm and the pain is slowly beginning to ease.”

However, the fundraising page explains, “our cause has not been supported by insurance companies.

“They have informed us they will not be covering the costs of the operations, any care she needs from this point onwards, or most importantly to us, getting her home to the UK.

“Consequently, this has left our family faced with the prospect of paying for such fees.”

Hospital costs have already climbed to more than $ 45,000, but the bill will soar to more than $ 75,000 as Sophie “needs a specialist medical flight home.

“This will involve the constant care and attention from a doctor and two nurses for the duration of the journey home from Thailand due to the severity of Sophie’s injuries.

“Doctors in Thailand have stressed that this is the only method of travel they are comfortable supporting due to the delicate condition of Sophie and the need of intensive care for the duration of the flight.

“Consequently this now means that the potential overall cost of all medical fees looks likely to rise well in excess of $ 75,000.

“Our family’s priority is to get Sophie on home soil, to continue her recovery, prevent medical costs rising further and get her back with all of her loved ones.”

A touching tribute on the GoFundMe page says: “Sophie is one of the bravest women you could ever wish to meet and she is our little miracle.

“Our wish now is to get her home as soon as physically possible, so that she can begin her rehabilitation program to support the recovery process.”

More than $ 57,000 has so far been pledged towards the $ 75,000 goal.

Kind-hearted supporters have urged Sophie to “stay strong” and told her on the fundraising page that they hope she’ll be able to return home soon.

In a statement Monday, a spokesperson for Insure and Go told the Sun Online: “We were really sorry to hear about Sophie’s injury.

“As a travel insurance provider we deal with a lot of unfortunate incidents, accidents and illnesses abroad, but it never gets any less upsetting to hear about them.

“We’ve had to take a lot of information into account, including reports from our investigator and CCTV footage of the incident.

“However, we are unable to comment on specific cases without the full permission of the customer.

“It’s never nice to tell people that we aren’t able to help them, and they’re always welcome to discuss or challenge our decisions.”

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